1. Information About Us
This website, www.gundam.co.nz (“Our Website”), is operated by NZ Anime Ltd (referred to as “we”, “us”, or “our”).
We are based in New Zealand and sell and ship products only within New Zealand and Australia.
We comply with the Privacy Act 2020 (New Zealand) and, where applicable, the Privacy Act 1988 (Cth) (Australia), including the Australian Privacy Principles (APPs).
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
2. Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
-
visit Our Website;
-
create an account;
-
place an order;
-
contact us; or
-
otherwise interact with our services.
By accessing or using Our Website, you agree to this Privacy Policy.
3. Information We Collect
We may collect and process the following types of personal information:
a) Information You Provide to Us
You may provide personal information when you:
-
create an account;
-
place an order;
-
contact us by email, phone, or chat;
-
subscribe to newsletters or promotions.
This information may include:
-
name;
-
billing and delivery address;
-
email address and phone number;
-
order details and purchase history;
-
payment information (processed securely by third-party payment providers).
b) Information Collected Automatically
When you visit Our Website, we may automatically collect:
-
IP address;
-
browser type and version;
-
device and operating system information;
-
pages visited, products viewed, and browsing behaviour;
-
referral URLs and interaction data.
c) Information From Third Parties
We may receive limited information from:
-
payment gateways;
-
courier and delivery partners;
-
website analytics and advertising services.
4. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to:
-
ensure core site functionality;
-
remember user preferences;
-
analyse website usage and performance;
-
improve user experience.
You may disable cookies through your browser settings. Some features of the Website may not function correctly without cookies enabled.
5. How We Use Your Information
We use your personal information to:
-
process and fulfil orders within New Zealand and Australia;
-
manage customer accounts and transactions;
-
provide customer support;
-
improve Our Website, products, and services;
-
detect fraud and maintain website security;
-
communicate with you about orders, deliveries, or service updates;
-
send marketing communications where permitted.
6. Marketing Communications
By creating an account or placing an order, you may receive marketing communications from us.
You can opt out at any time by:
-
using the “unsubscribe” link in our emails; or
-
contacting us directly.
We will not send marketing communications where you have opted out.
7. Disclosure of Personal Information
We may share your personal information only with trusted third parties, including:
-
payment processors;
-
shipping and courier providers operating in New Zealand and Australia;
-
website hosting, IT, and technical service providers;
-
analytics and marketing platforms (in aggregated or anonymised form);
-
legal or regulatory authorities where required by law.
We do not sell your personal information to third parties.
8. Data Storage and Overseas Processing
Your personal information is primarily stored in New Zealand or Australia.
In some cases, our service providers (such as website hosting, payment processing, or analytics providers) may process data outside these countries.
Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with this Privacy Policy and applicable privacy laws.
9. Data Security
We take reasonable steps to protect your personal information, including:
-
SSL/TLS encryption;
-
secure servers and hosting environments;
-
restricted access to personal data.
However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on whether you are located in New Zealand or Australia, you may have the right to:
-
access the personal information we hold about you;
-
request correction of inaccurate or outdated information;
-
request deletion of your personal information (subject to legal and business requirements);
-
opt out of marketing communications.
Requests can be made by contacting us using the details below.
11. Children’s Privacy
Our Website and services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect from the date posted.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: